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Terms & Conditions

Terms & Conditions of Travel


These General Conditions of Carriage are the conditions on which Port to Port carries any person and their property and these conditions shall apply to each travel document issued by Port to Port and each contract to carry any person entered by Port to Port. Any person who travels on a Port to Port transfer shall be considered to have agreed to be carried on these General Conditions of Carriage.


In these General Conditions of Carriage, the following words shall have the following meanings:-

“vehicle” means the vehicle, taxi or other road vehicle or other means of transport provided by us, or any other carrier on which you are travelling;

"journey” means each journey you are entitled to make on a transfer as set out in your travel document;

"luggage” means any property which you bring onto a vehicle, including any property carried on your person;

"transfer” means any journey to be made by a taxi and/or vehicle provided and arranged by us or on our behalf for the purpose of carrying persons and their luggage.


In this Agreement, a reference to the singular shall include the plural and vice versa.

"travel document” means any travel document issued by us or on our behalf, which sets out our agreement to carry or arrange for the carriage of any person, including the transfers on which travel is permitted and the fare payable.

"we", "us" and "our" refers to Port to Port.

"working day" means a day other than a Saturday or Sunday on which the clearing banks in England and Wales are open to the public for the transaction of business;

"you" means the person who we have agreed to carry or arranged to be carried, being the person who purchased a travel document or for whom a travel document was purchased, or any person who travels on a transfer with or without a travel document.

"Special Conditions” means any additional or special condition relating to a particular travel document or the method of delivery of a travel document (including any restrictions as to the transfers, dates, days of the week, and times in the day on which travel is permitted only and conditions to advance bookings) as set out in any notices, offers or publications from ourselves. For example, Special Conditions apply to Concessionary Fares, reduced and discounted fare travel documents, promotional travel documents and special offers.


Our agreement to carry you:

We agree to carry you and your luggage on the journey permitted by your travel document, on and subject to these General Conditions of Carriage and any Special Conditions applicable to your travel document. The applicable Special Conditions shall take precedence over these General Conditions of Carriage.

Carriage of children and young persons:

We will not be obliged to carry any child under 14 years of age unless that child is accompanied by a responsible person aged 16 or over.

If a request is made for the provision of an individual seat for a child, then the seat will be charged at full price.

Child Seats:  Port to Port do not supply child seats.

You may provide your own child seat at your own risk. You will be responsible for strapping the seat in securely and taking the child seat off the vehicle at the destination. Port to Port cannot keep the child seat onboard any of its vehicles ready for the return transfer.

If a child is strapped into a child seat and occupying a passenger seat, then that seat will be charged full price.

Your travel document:

Your travel document is a record of our agreement to carry you or to arrange for your carriage. Your travel document is our property and shall be returned to us on request. If your travel document was purchased by someone else, you agree that such person purchased the travel document as your agent. A travel document may only be used by the person(s) named in it or for whom it has been purchased and may not be transferred to or used by anyone else.

 Validity of your travel document:

Travel permitted by your travel document: Your travel document permits you to make the journeys and travel on the transfers stated on the travel document, subject to any restrictions or statements as to the transfers, dates, days of the week, and times within a day on which you may travel, set out on the travel document or in any Special Conditions applicable to the travel document. Travel at any other time is not guaranteed.

Expiry of your travel document: When your travel document expires, it is no longer valid for travel. However, if your travel document expires during any journey you are making, then if your travel document was valid at the time your journey commenced or should have commenced, its validity will be extended to allow you to complete your journey.

Confirmed bookings:

Cancelling or changing your booking: You may cancel or change your booking, by notice to us. However, cancellation and changes to confirmed bookings after the departure of your required transfer shall be a cancellation of the journey and cancellation charges will apply.

Amendments to your travel document:

Permitted amendments: Subject to any Special Conditions applicable to certain travel documents, you may request the following amendments to your travel document once it has been issued: an amendment to the departure and/or destination(s) of the travel document (provided that you still travel on the same transfer and not any other transfer).

Time limit for making alterations: If you wish to make any amendments, you must request these amendments at least 30 days prior to the departure of the transfer on which you are to make the first journey permitted by your travel document, otherwise the amendment may be treated as a cancellation and a new travel document issued.

Effect of amendment: An amendment to a travel document shall constitute an amendment to our contract with you. If the published fare payable for the travel document as amended would be more than the fare already paid for that travel document, then an additional fare will be payable for the difference, but the fare already paid by you will not be refunded except in accordance with any refunds expressly allowed under these General Conditions of Carriage.


You must travel with a valid travel document:

Travel without a valid travel document: You must travel with a valid travel document. You will be considered to have travelled without a valid travel document if you travel without a travel document at all, or you travel with a travel document which you are not entitled to or you travel without a travel document which you have purchased, or you travel on any transfer on which your travel document does not permit travel, or you travel in breach of the General Conditions of Carriage or any Special Conditions applicable to your travel document, or you travel after the expiry date of your travel document, or you travel further than your travel document permits, or you travel with a travel document which is declared by these General Conditions of Carriage or any Special Conditions to be invalid.

Effect of travelling without a valid travel document: We may not allow you to board a transfer if you do not have a valid travel document or suitable ID. If you do travel on any transfer without a valid travel document, you shall leave the transfer when asked, and we may remove you from the vehicle if you refuse.

Fraudulent Travel documents: If we have reasonable grounds for considering that a Travel document has been fraudulently used, we reserve the right to confiscate the Travel document and prevent you from travelling on our transfers. You shall not be entitled to a refund in respect of any Travel document confiscated in accordance with this Clause, and we shall have no further obligations or liability to you.

 Make sure you are on the correct transfer:

You are responsible for making sure that you meet any
transfer on which you are travelling at the relevant boarding point and for getting-off the transfer at the right destination.

 You should arrive at the boarding point at least 10 minutes before departure:

Arrival: You should ready for your driver arriving at your chosen pickup point 10 minutes prior to depart, Our drivers are informed of all port departures.

Effect of late arrival: We may give your seat to another passenger if you arrive later than the scheduled departure time, in which case you will be considered to have missed the transfer. We shall not be liable to you if you miss any transfer as a result of your late arrival, and shall not be obliged to hold up any transfer to wait for you, or to provide a seat on any other transfer, if you miss a transfer.  You must call the emergency telephone number on your travel document if you are likely to be late for the transfer departure then allowances may be made accordingly.

You must allow enough time for connections:

You must allow plenty of time for a private transfer to arrive in time to connect with any of our transfers:

Other Forms of Transport: You must allow plenty of time for a transfer to arrive in time to connect with other forms of transport provided by other carriers on which you are planning to travel. Where such other form of transport involves train travel we recommend you allow at least 30 minutes before your train is due to depart;

Transfer of Luggage: If you have to change from one vehicle to another you will be responsible for transferring yourself and your luggage between vehicles, unless other arrangements have been made. Drivers are obliged to help with luggage when no more than 20kg per piece of luggage.

Mid-journey refreshment breaks:

If a short halt is made on a transfer for toilets or refreshments, you must return to the vehicle punctually within the time allowed for the halt. We shall not be obliged to hold up the vehicle to wait for you, and we shall not be liable to you if you miss the vehicle because you return later. We will not reimburse any additional costs you may incur as a result of you missing the vehicle.

Joining and leaving a transfer:

You may not board or leave any transfer except at the starting, or finishing, point of your journey.


The price for the transfer will cover transfer details as set out in the travel document and is inclusive of: All parking charges and road tolls. (It Doesn’t include ferry/Eurotunnel charges where applicable unless specifically agreed in writing or shown on the Travel Document).

The costs of additional mileage or time incurred in operating the transfer.

Any value added tax or other applicable sales tax or duty.

Making payments

All payments to be made by the Customer under the Agreement shall be made in full on the due date without any set-off, restriction or condition and without any deduction or withholding for or on account of any counterclaim or deductions or withholdings of any nature, unless the Customer is required by law to make any such deduction or withholding.

Late payments by credit account agents

If any sum payable under the Agreement is not paid when due, that sum will bear interest from the due date until payment is made in full, both before and after any judgement, at 4 % per month over Barclays Bank plc base rate from time to time. Payment of such interest shall be without prejudice to Port to Port’s rights under the Agreement. Port to Port shall in addition be entitled to suspend performance of the Services until the outstanding amount has been received by Port to Port from the Customer.


 Our obligation to carry you:

It is our obligation to carry you and your permitted luggage on the journeys permitted by your travel document, on and subject to these General Conditions of Carriage and any Special Conditions. We will make every effort to carry you in comfort and safety.

 We will not carry animals:

We will not carry dogs or any other animals (other than guide dogs accompanying registered blind persons, and hearing dogs accompanying deaf persons) on any of our transfers.

 Timetable of Transfers:

The running times of any transfer are only stated approximately, and we will use reasonable endeavours to minimise any disruption to your journey. If our transfers are delayed or cancelled, we will notify you of the delay and any alternative timetable as soon as reasonably practicable.

 Our right to cancel:

We reserve the right to alter any timetables or suspend, cancel or withdraw transfers, or terminate a transfer once it has commenced, without notice whether before or after you have made a booking on the transfer, and to substitute an alternative transfer.

Our liability for cancellations and withdrawals of transfers:

Our liability is limited to what is stated in these Conditions: Except as provided in these General Conditions of Carriage, we shall not be liable for any loss, damage, liability, or cost suffered by you as a result of any cancellation or withdrawal of any transfer by us, or any delay to any transfer, or termination of any transfer even if you have a confirmed booking.

No liability if you have no confirmed booking: If we cancel or withdraw a transfer before it has commenced and you do not have a confirmed booking on it, we shall have no liability to you.

Cancellation before transfer has begun: If we cancel or withdraw a transfer before it has commenced, otherwise than due to a circumstance beyond our reasonable control, and you do have a seat reserved on it, our liability will be at our option to:-

Carry you on another transfer with available seats.

Make suitable alternative arrangements to carry you to your destination on another vehicle, or other mode of transport as we deem fit; or

Cancellation after transfer has begun: If a transfer on which you are travelling commences and is terminated before reaching your destination, other than for a reason outside our control, our liability will be at our option to:-

Make suitable alternative arrangements to carry you to your destination, such as another transfer, carrier, vehicle, train, private car, or taxi, which you shall not unreasonably refuse; or

Provide a substitute vehicle, which may lack all of the advertised facilities;

Refuse to carry passengers who are suffering an illness such as Noro Virus or similar,

We have no liability for circumstances beyond our control:

We shall have no liability for any delay or failure to carry you, or for breach of contract, where caused by a circumstance beyond our reasonable control. The following shall be considered to be circumstances beyond our reasonable control: war or threat of war, accidents causing delays on the transfer route, exceptional severe weather conditions, fire and/or damage, compliance with requests of the police, customs or other government officials and security transfers, deaths and accidents on the road, vandalism and terrorism, unforeseen traffic delays, strike/industrial action, riot or local disturbance or unrest, problems caused by other customers, bankruptcy, insolvency or cessation of trade of any carrier used by us and other circumstances affecting passenger safety.

Death and Personal Injury:

We do not exclude or limit our liability for death or personal injury resulting from our negligence, nor where you deal as a consumer exclude your statutory rights.

 REFUNDS What refunds are allowed:

You are not entitled to cancel your journey, and we shall not be obliged to refund to you any fare for your travel document in any circumstances, except for any refunds expressly allowed in these General Conditions of Carriage or any Special Conditions.

Time Limit:

We will not make any refund unless you cancel your travel document prior to the departure time shown on your travel document. If due to any medical reason you are not able to do this, we will still give that refund if you can provide proof of your inability to travel (such as a medical certificate).

Telephone Booking:

Where you have purchased travel documents via the telephone booking office you are entitled to a refund subject to you complying with the general rules for refunds set out in Clause 6.7 below. You can cancel the travel document by telephoning the travel document sales office, quoting your booking reference number.

General rules for refunds:

Time Limits: Your claim for a refund must be made no later than 31 days prior the date on which your travel document is valid for travel.

Cancellation Notice


(Prior to travel date)

31 days or more - 50%

1 – 30 days - 100%

LUGGAGE Permitted Luggage:

We will carry your luggage on and subject to these General Conditions of Carriage and any applicable Special Conditions. You can take onto a transfer one large sized suitcase or rucksack (no more than 20kg per item) and one small piece of hand luggage. In this context, hand luggage means something that is capable of fitting in an overhead luggage rack or under seats. We shall have no obligation to carry luggage in excess of the permitted amount. We may agree to carry additional luggage subject to available accommodation and pre booked. If we agree to carry any luggage on any journey this does not mean that we have agreed to carry that luggage on any subsequent journey you make unless pre booked. Drivers will load your luggage on or off vehicles except where in the reasonable opinion of the driver, your luggage exceeds the recommended weight, whereby you will be responsible for the lifting of your luggage, on or off the vehicle. All additional luggage must be pre booked prior to any transfer being closed for route planning 30 days prior to outbound journey.

Collapsible standard manual wheelchair

Folding walking frame or Zimmer frame

Charges as follows: -

Additional Cases at £20.00 each (each way)

Additional Hand Luggage at £10.00 (each way)


Prohibited contents:

Prohibited luggage: We are not obliged to carry any of the following items of luggage, and you may not bring them onto any vehicle without our permission: any weapons, drugs or solvents (other than medicines), live or dead animals, fish or insects, battery powered wheelchairs / disabled scooters, prams, non-folding pushchairs, non-folding bicycles and surfboards, or any items which are in our opinion are unsafe, or may cause injury or damage to property, or which are considered by us to be unsuitable for carriage by reason of their weight, size, shape or character, or which are fragile or perishable, or items with sharp or protruding edges, or any item over 20kg in weight.

What happens if you take prohibited luggage: If you take any of these items onto any vehicle, we may remove them from the vehicle immediately on discovery, and leave them outside the vehicle, wherever they may be situated. If you have any doubts as to whether we will carry any item, you should obtain our written confirmation before purchasing your travel document. If you take any prohibited items of luggage onto a vehicle or into a station, we shall not be liable for any loss or damage occurring to such items for any reason whatsoever.

Packing and identification of luggage:

You must pack all your luggage safely and securely, and lock and fasten it, with a view to protecting your luggage from loss, damage or interference, and to protecting any other property on a vehicle from being damaged by your luggage. All luggage which is given into our custody should be clearly and appropriately labelled and include a contact telephone number where possible. We will not be obliged to carry any luggage which has not been properly packed or labelled.

Inspection of luggage:

We shall be entitled to inspect all your luggage, for the purpose of ensuring compliance with the above requirements. We shall not be obliged to carry you or your luggage and shall be entitled to remove you from any vehicle, if you refuse to submit luggage to a search.

Storage of luggage:

All luggage other than hand luggage will be stored in any hold or other storage compartment on the vehicle, and not in the passenger compartment of the vehicle.

Getting the luggage onto a transfer:

Drivers will load and unload luggage, except as described in 7.1 but it is your responsibility to see your luggage put on and taken off a vehicle. Except for any luggage stored in the hold of a vehicle, you must always also look after your luggage, including at any station and your hand luggage whilst on a vehicle.

Small valuables and important items:

Small valuable items should not be stowed in the luggage hold under any circumstances but should be taken on board a vehicle as hand luggage. Small valuable items include money, medication, jewellery, precious metals, laptop computers, personal electronic devices, negotiable papers, securities or other valuables, business documents, passports, visas, travel documents and identification documents. Small valuable items may be placed in the overhead racks or under your seat but should not be left unattended by you. Where possible, small valuable items should be carried on your person.

Lost Luggage:

Our liability for lost luggage:

If you leave behind or lose any of your luggage on a vehicle, we shall take reasonable care of that luggage.

 We will store lost luggage:

If we find any of your luggage on a vehicle, we will store it at such location as we may decide, but all such storage will be at your risk. We may charge you a reasonable administration fee for the storage and return of your lost luggage.

 Our right to dispose of lost luggage:

If you have not collected your lost luggage within 1 month of our receiving or finding it, we may dispose of your luggage in any manner we wish, including by destruction or sale, and we shall be entitled to keep any sale proceeds. We shall be entitled to open and examine any left or lost luggage. If there are any items which we consider are dangerous or perishable or otherwise unsuitable for storage, we shall be entitled to dispose of those perishable items within 48 hours of our receiving or finding such items.

 You must hand over lost luggage of other people:

If you find any property of any other person on any vehicle, you must hand it over to us immediately.

 Notification of loss or damage:

If during any journey you should lose any of your luggage or any of your luggage is damaged, you must notify a member of our staff as soon as possible after you discover the loss or damage. You must confirm any loss or damage of your luggage within 72 hours after the end of your journey by writing to the Lost Property Department at Port to Port, 2-4 Russel Street, North Shields, Tyne and Wear, NE290BJ or email us at admin@porttoport.co.uk or any other advertised address for the purpose. If you do not notify us of any loss or damage to your luggage as required, then we will not be liable for that loss or damage.

Our liability for loss or damage to Luggage:

Your luggage shall always be at your risk, and we will only be liable for any loss of or damage to your luggage caused by our negligence. Our maximum liability to you for any loss of or damage to your luggage, whether for breach of contract, breach of any duty of care in relation to the luggage, our negligence, or any deliberate or negligent acts of any of our employees, agents or representatives, shall be limited to £200 for all such loss or damage. You should insure your luggage with reputable insurers against all usual and normal risks of loss or damage, to the full replacement value of the luggage, with no excess.


Required behaviour and prohibited behaviour:

You shall behave in a reasonable, sensible and lawful manner on a vehicle and at any station, comply with any request from a member of staff concerning the availability of certain seats reserved for disabled passengers, use mobile phones considerately with the comfort of other passengers in mind and you shall not: be abusive or threatening to any staff or any other person; or conduct yourself in a way which may endanger yourself, any vehicle or station or any person or property on board any vehicle or at any station; or obstruct any driver, crew, officer or staff in the performance of their duties or fail to comply with their instructions; or behave in a manner which causes discomfort, inconvenience, damage or injury to other persons; or obstruct or allow any of your luggage to obstruct any aisle or emergency exit; or play any radios, cassette or CD players, personal stereos, musical instruments or radio or electronic devices that are audible and distracting or annoying to any person or which interfere with or render less audible any public address system or other equipment, or take onto any vehicle or into any station any alcoholic drinks or drugs (other than prescribed medicines) for the purpose of consuming them, or consume them on any vehicle or in any station, or consume or take any hot food onto the vehicle, such as chips, or other takeaway foods; or board any vehicle whilst under the influence of alcoholic drinks or drugs; or smoke; or board any vehicle whilst you are seriously ill or suffering from any serious contagious illness.

Our liability for behaviour of other passengers:

Whilst we will use our reasonable efforts to control the behaviour of other passengers on a vehicle or at a station, we will not be liable to you for any act or omission of any other passenger on a vehicle or at a station.


Governing Law:

Your travel document, the contract with us to carry you, and any carriage we provide to you shall be governed by English law, and the English courts shall have exclusive jurisdiction. However, if a journey you are making commences and terminates wholly within Scotland, then your travel document, your contract with us to carry you, and any carriage we provide to you, shall be governed by Scottish law, and the Scottish courts shall have exclusive jurisdiction.


Each of the provisions of these General Conditions of Carriage shall be separate and severable. Should any provision be invalid or unenforceable, it shall be severed from these General Conditions of Carriage, and the remaining provisions of these General Conditions of Carriage shall continue in full force and effect and be amended as far as possible to give valid effect to the intentions of the parties under the severed provision.

Your personal data:

Your personal data (including details of and copies of your travel documentation) given to us by you or our agents or representatives may be kept on record by us, and used and disclosed by us for the purposes of administering your travel document, purchasing travel documents for your carriage by carriers other than us, make a confirmed booking for you for travel on any transfer, administering, performing and exercising any rights under your carriage contract with us, these General Conditions of Carriage and any Special Conditions, and complying with any legal obligations we may have to make available such data to government agencies or other persons in connection with your travel. In carrying out this purpose, we may disclose your personal data to our own offices, our agents and representatives, sub-contractors, government agencies, and any other carriers. You consent to this receipt, use, disclosure and transfer of your personal data.

Amendments and waivers:

None of our employees, agents, or representatives, has authority to alter, modify or waive any provision of these General Conditions of Carriage or any Special Conditions.

Third Party Rights:

Unless otherwise stated in these General Conditions of Carriage, no person other than you and us shall have the benefit of or be entitled to rely upon or enforce any term of these General Conditions of Carriage or any other term of the contract to carry you and the Contracts (Rights of Third Parties) Act 1999 shall not apply.

Private Door-To-Door Service Our Private Door-To-Door Service provides a complete, hassle free transport solution for your cruise. You will be picked up from home and driven directly to your cruise port with no additional pickups.

 Waiting Time allowance at port:

If an arrival (as scheduled) at any UK airport or sea port is delayed from arriving at the port/airport as scheduled, Port to Port will allow the first 1 hours waiting time free of charge. For every hour waiting time thereafter a charge of £20 per hour will be charged per booking. Each charge will start immediately a new hour begins.



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